FAQ

1. How long does shipping take?

Delivery times depend on your location:

• USA: 6–12 business days

• Canada: 7–14 business days

• Europe: 7–15 business days

• Latin America: 8–16 business days

• Rest of the world: 10–20 business days

You will receive a tracking number via email once your order ships.

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2. How long do you take to process orders?

Processing usually takes 1–3 business days.
During high-demand seasons it may take up to 5 days.

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3. Can I change or cancel my order?

Yes, but only if the order has not been shipped yet.
If you need changes, email us as soon as possible at:
support@fluxyshop.com

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4. What should I do if my package is delayed or lost?

Contact us at support@fluxyshop.com and our support team will assist you immediately.
We will track the shipment and offer replacements if necessary.

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5. Do you ship internationally?

Yes! We ship worldwide to over 100 countries.

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6. Can I return or exchange an item?

Yes. You can request a return or exchange within 14 days of receiving your order.
Items must be:

• unused

• in original condition

• with original packaging

For help, contact support@fluxyshop.com.

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7. What if my item arrives damaged or incorrect?

Don’t worry — we will replace it at no additional cost.
Send us a photo and your order number to:
support@fluxyshop.com

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8. What payment methods do you accept?

We accept:

• Credit & debit cards

• PayPal

• Apple Pay

• Google Pay

• Shopify Payments

All transactions are 100% secure.

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9. Will I have to pay customs fees?

Some countries may apply import taxes.
These are not included in our prices and must be covered by the customer.

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10. Do you offer customer support?

Yes! Our team responds within 24 hours.
Email us anytime at: support@fluxyshop.com